PPC-1 Access and Communication

Element B Access and Communication Results (based on an analysis of 36 consecutive patients)

Data Point 1 Visits with assigned personal clinician for each patient

            SETMA I Clinic                       72.1%
            SETMA II Clinic                      66.4%
            Mark A Wilson Clinic              82.9%

Data Point 2 Appointments scheduled to meet the standards in items 2-6 IA

            SETMA 1 Clinic                      82.7%
            SETMA II Clinic                      78.3%
            Mark A Wilson Clinic              88.1%

Data Point 3 Response times to meet standards for timely response to telephone requests

            SETMA I Clinic                       66.8%
            SETMA II Clinic                      83.5%
            Mark A Wilson Clinic              72.3%

Data Point 4 Response times to meet the standards for timely response to e-mail and interactive web requests

            SETMA 1 Clinic                      91.2%
            SETMA II Clinic                      88.6%
            Mark A Wilson Clinic              61.6%

Data Point 5  Language Services for patients with limited English proficiency

SETMA is located in a predominantly English speaking area.  Fewer than 1% of our patients have a language preference other than English; those are:

• Spanish -- we have Spanish speaking employees
• Pakistani -- we have Urdu speaking providers
• French -- We have French speaking employees
• German  -- We have German speaking employees
• Vietnamese -- we have Vietnamese speaking help available.