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Patients - Patient Rights and Responsibilities
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Patient Rights

As a patient you have the right:

  • to be treated with respect, consideration and dignity, free from any abuse or harassment
  • to be provided appropriate privacy
  • to have records and disclosures treated confidentially and, except when required by law, to have the opportunity to approve or refuse the release of your records
  • to be provided, to the degree known, complete information concerning your diagnosis, treatment and prognosis. When it is medically inadvisable to give such information to a patient, the information is provided to a person designated by the patient or to a legally authorized person
  • to have the opportunity to participate in decisions regarding your health care
  • to be informed about procedures for expression complaints and grievances, including those required by state and federal regulations
  • to see a specialist if you request to see one and/or if your primary care provider determines that the seriousness of your care requires such.
  • to ask for and receive a second-opinion about your diagnosis and/or plan of care
  • to receive treatment for pain management.  The prescription of pain management narcotics will be done in compliance with Texas Medical Board Rule 170.  You have a right to review of copy of this Rule which may be obtained from the Board’s website or from your SETMA provider. 
  • to receive a written response to a written complaint which you lodge against a practice or a provider.
  • to have information available to patients and staff concerning
    • patient rights
    • patient conduct and responsibilities
    • services available at the organization
    • provisions for after-hours and emergency care
    • fees for service
    • payment policies
    • the right to refuse participation in experimental research
    • advanced directives
    • credentials of health care professionals

Patient Responsibilities

As a patient you have the responsibility:

  • To actively participate in the formulation of your plan of care and treatment plan, including sharing in the decision making about your care. This responsibility is key to your healthcare being delivered in a medical home.
  • To become an “activated” patient by learning what is necessary for you to know in caring for your health.
  • To become an “engaged” patient by assuming responsibility for your care.
  • To engage in a conversation with your healthcare provider where you address all of your concerns.
  • To notify other treating clinician (s) of your participation in the Medical Home and of your desire for the other clinicians to communicate with your Medical Home of your health needs as assessed by you and the other clinician (s).
  • To adhere to the plan of care and/or treatment plan which you participated in establishing and with which you agreed to participate. 
  • To recognize that your failure to adhere to your treatment plan and/or plan of care may result in treatment failure and/or with the worsening of your health.
  • To notify your provider, preferably in writing, if you determinate that you are unable or  unwilling to adhere to your plan of care or treatment plan.
  • To notify your provider, preferably in writing, if a barrier to your adherence to your plan of care or treatment plan exists and/or if you have determined that you cannot or will not follow your plan.
  • to make full and complete disclosure of your medical history, medications including over the counter and dietary supplements, allergies and symptoms before and during the course of treatment
  • to accept personal financial responsibility for charges not covered by his/her insurance
  • to respect the rights of other patients, the health care providers and staff
  • to understand your health problems to your satisfaction
  • to notify your doctor about any unexpected changes in your health
  • to follow the treatment plan prescribed by his/her provider
  • to inform his/her provider about any living will, medical power of attorney or other directives that could affect care

Complaints and concerns

If you have any concerns about your visit with SETMA, contact

  • the clinical coordinator at the location of your visit
  • the Texas Board of Medical Examiners at 1-800-201-9353

SETMA I
2929 Calder
SETMA II
3570 College
Mark A. Wilson Clinic
2010 Dowlen
Nederland
2400 Highway 365
Orange
610 Strickland Drive
Lumberton
137 N LHS Drive

409-833-9797 888-833-0523

Office Hours: Monday through Thursday 8:00 AM to 5:30 PM and Friday 8:00 AM to 12:00 PM
If you need information about your healthcare, you may contact us by phone 24 hours a day, 7 days a week.