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SETMA has organized a number of special care settings to increase the quality of your health care. Some of these are:
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| Communication |
| Perhaps the most important of SETMA's services, your ability to communicate with us electronically through our website, www.setma.com , gives you a new and dynamic way of interacting with your healthcare provider. While new Federal regulations prevent us from responding to our e-mails via e-mail, your contacting us via e-mail provides us with the opportunity to document your needs and to respond by telephone efficiently and quickly. By the way, every contact with SETMA is documented in your chart. The length of every telephone call and to whom you talked is tracked so that if you are delayed on the telephone, we can know why and how to prevent that in the future. |
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